Cancellation & Refund Policy

This policy explains how a FarmsEasy subscription ends and when we refund a payment. It applies to companies that pay for FarmsEasy. Farm owners, farmers and other people a company invites do not pay FarmsEasy anything.

1. Free trial

A new company starts on a free trial. Nothing is charged during the trial, so there is nothing to refund or cancel. To keep using FarmsEasy after the trial, pay the invoice we send before the trial ends.

2. Subscriptions and renewal

  • You pay for a plan monthly or yearly, in advance, through the secure payment link on your invoice.
  • Before your paid period ends we send a renewal invoice. It is due on the day your current period ends, and the payment link stays open for a short grace period after that.
  • Nothing renews without a payment from you. We do not charge your card or bank account automatically.

3. Cancelling

To cancel, simply do not pay the next renewal invoice. You keep full access until the end of the period you have already paid for; after that your subscription expires. There is no cancellation fee.

Cancelling part-way through a period does not refund the rest of that period. If you want your account and its data deleted, see Delete your account and our Privacy Policy. Deleting an account does not make a payment refundable.

4. When we refund

Subscription payments are non-refundable once the period has started, except in these cases:

  • A farm removed from a yearly plan. If you remove a farm part-way through a yearly period, we refund that farm's share of what you paid, for the days left in the period. We work this out automatically and let your company admins know by email and in the app when the refund is recorded and when it is sent.
  • Duplicate or mistaken payments. If you pay the same invoice twice, pay an invoice that has already been replaced, or are charged in error, we refund the full amount. If you prefer, we can apply it to your subscription instead.

Monthly plans have no part-month refunds: removing a farm simply lowers your next monthly invoice.

5. Changing plans

When you move to a different plan and it starts straight away, the unused days you have already paid for on your current plan are taken off the price of the new plan. This credit is not paid out as cash.

6. How refunds are paid

Refunds go back to the account or card you paid from, within 7–10 working days of our approving them. Your bank may take a few more days to show the money.

7. How to ask for a refund

Write to support@farmseasy.com with your company name, the invoice number and the reason. We will confirm whether the payment qualifies and what happens next.

8. Delivery

FarmsEasy is an online service. Nothing is shipped; your access starts as soon as your payment is confirmed.

See also our Terms & Conditions and Privacy Policy.